Responsibilities

• Provide advanced technical support to end users in both remote and on-site client environments, serving as a senior escalation resource rather than front-line support.

• Own and resolve complex, escalated technical issues, ensuring timely remediation and long-term stability of client systems.

• Administer, configure, patch, and maintain Windows and macOS operating systems across client environments.

• Deploy, configure, and support endpoint hardware, peripherals, and associated infrastructure in alignment with client standards.

• Evaluate user and system requirements, diagnose underlying issues, and implement preventative and proactive measures to reduce repeat incidents.

• Interact with clients in a professional, consultative manner, both remotely and on-site.

• Operate independently with minimal supervision while meeting performance, quality, and SLA expectations.

• Manage and prioritize technical requests submitted via ticketing systems, phone, and email, with a focus on escalations and higher-complexity work.

• Maintain accurate and up-to-date technical documentation, including system changes, configurations, and procedures.

• Ensure the security, integrity, and confidentiality of client data at all times.

• Develop user-facing documentation such as operational guides, reference materials, and best-practice instructions.

Technical & Administrative Focus Areas

• Advanced Troubleshooting & Escalation Management:
  Diagnose and resolve complex issues, including DNS failures, VPN configurations, application integrations, database-related issues, and server-level modifications.

• Incident Ownership & Root Cause Analysis:
  Lead incidents from identification through resolution, performing root cause analysis and implementing corrective actions to prevent recurrence.

• Network Administration & Troubleshooting:
  Diagnose and remediate network connectivity issues involving firewalls, switches, wireless access points, routing, and VPN technologies.

• Server Administration:
  Perform routine server administration and maintenance tasks, including configuration changes, updates, monitoring, and issue resolution.

• End-User Enablement & Training:
  Provide guidance and training to users to improve system usage, security awareness, and overall productivity.

• Documentation & Knowledge Management:
  Contribute to and enhance internal knowledge bases and documentation to support operational consistency and team efficiency.

Qualifications

• Hands-on experience provisioning, administering, and troubleshooting various components of Office 365, including but not limited to SharePoint, Teams, Exchange Online, Entra ID, Intune, and related services.
• Expertise with networking protocols and equipment such as physical and virtual firewalls, Layer 2/3 switches, DNS, DHCP, TCP/IP, and more.
• Have familiarity with Microsoft Dynamics applications.
• Exhibit strong career ambition with a clear drive to achieve long-term professional goals.
• Embrace lifelong learning with a genuine passion for acquiring new knowledge and skills.
• Maintain a proven record of executional excellence and consistent high performance.
• Bring 4+ years of experience in customer service or the service industry.
• Bring 4+ years of experience providing technical support.
• Possess at least 2 years of Managed Service Provider (MSP) experience.
• Hold or be actively pursuing a BA/BS in Computer Science or a related discipline, or relevant technical certifications.
• Maintain a valid driver’s license, reliable vehicle, and active insurance.

This position reports to the Director of Data & Analytics and manages a team of approximately seven (7) analysts. The ideal candidate is a strong people leader who can translate complex data into clear, actionable insights and drive continuous improvement across reporting and analytics functions.

Work Location & Requirements

• Fully remote, with candidates required to reside on the East Coast (EST time zone)

• Travel onsite 1–2 times per quarter as needed

• U.S. Citizenship or Green Card required

• Comprehensive background check required (employment, education, drug screening)

• Proof of flu vaccination required (medical/religious exemptions considered)

Responsibilities

• Lead, mentor, and manage a team of analytics professionals, setting performance expectations and supporting career development

• Oversee the development and delivery of high-quality reports, dashboards, and analytical models for internal and external stakeholders

• Manage report intake and prioritization processes to ensure timely, accurate, and consistent analytics delivery

• Design and maintain dashboards and models to monitor operational, financial, quality, productivity, and clinical performance

• Establish and enforce data quality and QA processes; troubleshoot data issues and implement enhancements as needed

• Identify and implement process improvements and automation to increase efficiency and scalability of reporting

• Partner with cross-functional teams including IT, Finance, Population Health, Case Management, Quality, Compliance, Provider Relations, and Member Growth

• Translate business needs into KPIs, analytics solutions, and actionable insights that support health plan performance

• Develop and maintain documentation including business requirements, data dictionaries, and analytics support materials

• Present findings and insights to leaders in a clear, concise, and actionable manner

Qualifications

• Bachelor’s degree in Business, Informatics, or a related field required

• Master’s degree or MBA preferred

• Relevant experience may substitute for education on a year-for-year basis

• 5–7 years of experience in reporting, analytics, data visualization, or data analysis, preferably in a leadership role

• 3–4 years of operational and/or clinical data experience required

• Prior experience in a healthcare or health plan environment

• Strong critical thinking, analytical reasoning, and problem-solving skills

• Ability to translate business needs into meaningful, actionable analytics

• Advanced proficiency in MS Excel, SQL, and Tableau (MS Access preferred)

• Experience designing dashboards and performance monitoring tools

• Knowledge of advanced statistical techniques and machine learning concepts (e.g., regression, clustering, decision trees)

• Excellent communication, facilitation, and presentation skills

In this role, you will coordinate medical care and compliance activities in support of workers’ compensation claims, drug and alcohol testing programs, pre-employment physicals, OSHA medical surveillance requirements, and fitness-for-duty determinations.  The successful candidate has strong organizational skills, attention to detail, persistence in follow-up, and the ability to communicate effectively with employees, management, and external medical providers.

Responsibilities

• Provide onsite support to employees regarding occupational health and compliance matters.

• Coordinate workers’ compensation documentation, pre-employment physicals, fitness-for-duty evaluations, and OSHA medical surveillance programs.

• Administer and track DOT-compliant drug and alcohol testing (pre-employment, random, post-accident, reasonable suspicion, and follow-up).

• Maintain accurate employee records and Excel-based tracking systems to ensure compliance with DOT, OSHA, PHMSA, and FMCSA requirements.

• Conduct annual DOT Clearinghouse queries for CDL drivers.

• Communicate compliance status updates to employees and management and assist in resolving related issues.

Qualifications

• Strong verbal and written communication skills.

• Excellent organizational and time management abilities.

• High level of attention to detail and accuracy.

• Demonstrated ability to manage multiple priorities and follow through persistently.

• Comfortable making phone calls and utilizing multiple communication channels (phone, email, Teams, chat).

• Proficiency in Microsoft Excel and Microsoft Teams.

• Experience working with web-based systems and tracking tools.

• Prior experience in customer service or employee-facing support roles.

Preferred Qualifications:

• Experience supporting DOT and/or OSHA compliance programs.

• Familiarity with occupational health, safety, utilities, or similar regulated industries 

This role is primarily remote, with occasional onsite presence needed in Atlanta.

Responsibilities

• Serve as the primary SME for Workday Financials reporting, including standard, custom, and composite reports
• Design, develop, and maintain reports and dashboards supporting Finance functions (GL, AP, AR, Asset Management, Grants, Projects, etc.)
• Partner with Finance, IT, and business stakeholders to gather requirements and translate them into effective reporting solutions
• Support data validation, reconciliation, and testing efforts to ensure report accuracy and data integrity
• Provide guidance on best practices for Workday reporting, security, and data governance
• Troubleshoot and resolve reporting issues, performance concerns, and data discrepancies
• Support knowledge transfer, documentation, and user enablement as needed

Qualifications

• Strong hands-on experience as a Workday Financials Reporting SME
• Deep expertise with Workday reporting tools (Advanced Reports, Composite Reports, Dashboards, Calculated Fields)
• Experience supporting large, complex organizations; public-sector experience is a plus
• Strong understanding of Workday Financials data structures and business processes
• Ability to work independently in a remote environment while collaborating with distributed teams
• Excellent communication and stakeholder-management skills

Qualifications

The System Engineer shall have the following qualifications:

• Five (5+) years of experience working with the following key technologies:
• Oracle Middleware
• Load balancer devices
• Lambda functions
• Containerization
• Oracle Databases
• Java/J2E
• Microsoft Office 365
• At least five (5) years of experience in the development and operation of cloud and other virtualized environments.
• Proficiency with Microsoft Office Suite.
• Experience on one (1) or two (2) similar efforts within the last three (3) years, or currently in progress, demonstrating expertise with load balancer devices, Windows application servers, Java, and Oracle middleware, including business process orchestration and automation/deployment tools such as Ansible, Terraform, Airflow, and Liquibase.
• Ability to communicate technical issues clearly with non-technical, executive-level stakeholders.
• Experience on one (1) or two (2) similar efforts within the last three (3) years, or currently in progress, providing support for financial system platforms. This includes experience supporting financial year-end processes, requiring close monitoring of systems during periods of high workload.
• Experience supporting Federal Agencies. 
• Active Secret Clearance. 

Preferred Skills:

• Familiarity with financial system technology platforms.
• Experience deploying and maintaining systems or services in Windows and Linux environments.
• Experience developing and deploying business intelligence reporting solutions.
• Expertise in AWS cloud services.
• Expertise in Oracle suite administration.

Responsibilities

• Administer employee leave programs, including FMLA, ADA accommodation requests, workers’ compensation, and short‑term/long‑term disability.
• Serve as a point of contact for employees, providing guidance on leave options, processes, eligibility, and required documentation.
• Coordinate with HR partners, managers, and third‑party administrators to ensure accurate and timely handling of leave cases.
• Maintain detailed case files, documentation, and system records in accordance with institutional and regulatory requirements.
• Ensure compliance with federal and state employment laws, institutional policies, and leave‑related regulations.
• Provide high‑quality customer service while handling sensitive and confidential information.

Qualifications

• Knowledge of FMLA, ADA, short‑term/long‑term disability programs, and employment laws.
• Experience working in a higher education environment.
• Experience working with PeopleSoft/PSFT HR modules.
• Strong communication, case‑management, and customer‑service skills.
• Ability to handle confidential information with accuracy and professionalism.
• Strong attention to detail and ability to manage multiple cases simultaneously.

Responsibilities

• Provide coordination support across functional and technical teams during a major ERP or Workday implementation.
• Assist with project planning, task tracking, and schedule updates.
• Prepare, maintain, and organize project documentation, including meeting notes, status reports, and deliverable trackers.
• Support project meetings by scheduling sessions, preparing agendas, and documenting action items.
• Monitor project progress and follow up with team members to ensure timely completion of tasks.
• Use MS Excel and project management tools to track data, update reports, and support decision‑making.

Qualifications

• Experience supporting large ERP or Workday implementation projects.
• Strong documentation, communication, and coordination skills.
• Proficiency with MS Excel and project management tools.
• Experience working in a higher education environment.
• Experience with PeopleSoft.

As the Oncology Infusion Pharmacy Manager, you will oversee the daily operations of oncology pharmacy services. You will manage a team of pharmacists and pharmacy technicians, ensure compliance with all regulatory requirements, and implement best practices in medication management. Your leadership will be pivotal in optimizing patient outcomes through effective medication therapy management, investigational drug therapy, and collaboration with the oncology care team.

Responsibilities

• Develop, monitor, and assess the quality of clinical information and pharmacy interventions.

• Design and deliver educational programs for healthcare professionals and patients, including in-services, lectures, newsletters, or rounds.

• Participate in recruitment, interviewing, and selection of professional and clinical pharmacy staff.

• Develop and implement policies and procedures to ensure compliance with governmental and accreditation regulations.

• Oversee clinical and patient care pharmacists in reviewing and assessing medication regimens and therapeutic issues.

• Serve as a resource for drug information to support daily clinical interventions.

• Supervise and mentor pharmacists and pharmacy technicians to ensure high-quality clinical programs.

• Collaborate with leadership in budget development, resource utilization, and departmental metrics for safety, quality, productivity, and fiscal objectives.

• Approve pharmaceutical purchase orders, invoices, and payroll as authorized.

Qualifications

Education:

• Pharm.D. preferred (2 years post-graduate experience or equivalent)

Experience:

• 3–4 years of clinical pharmacy experience in a similar environment required.
• BCPS residency preferred; 3 years of management experience preferred.

Licenses/Certifications:

• Active pharmacist licensure in the District of Columbia.

Skills and Abilities:

• Strong verbal and written communication skills.
• Basic computer skills preferred

This role is onsite in Washington, DC, and, per our client contract, candidates must be US Citizens or Green Card Holders that have lived in the US three out of the last five years. 

Responsibilities

• Administer and standardize Databricks platforms across SDLC environments, including workspaces, jobs, SQL warehouses, runtimes, and configurations.
• Operate and support the platform, providing monitoring, alerting, runbooks, Tier 2/3 incident response, root-cause analysis, and change management.
• Enforce security, governance, and compliance through IAM, secrets management, audit logging, Unity Catalog administration, and governed data access.
• Manage cloud integrations, secure connectivity, and external storage in coordination with cloud, network, and governance teams.
• Implement cost controls, capacity planning, usage reporting, and optimization strategies.
• Automate administration and deployments using APIs, CLI, infrastructure-as-code, and CI/CD pipelines (including Databricks Asset Bundles).
• Optimize platform performance and reliability, including SQL tuning, autoscaling, Delta Lake optimization, and DLT pipeline health.Manage third-party integrations and support user onboarding, enablement, and self-service documentation..

Qualifications

• Bachelor’s Degree in related field
• 7+ years of experience in cloud or data platform administration and operations.
• 4+ years of experience supporting Databricks or similar data platforms.
• Databricks Platform Administrator or Databricks AWS Platform Architect Certification (preferred)
• Databricks Certified Data Engineer (Associate or Professional) Certification (preferred)
• AWS Certified Solutions Architect (Associate or Professional) Certification (preferred)
• Hands-on administration of Databricks platforms, including workspaces, jobs, SQL warehouses, runtimes, Unity Catalog governance, and serverless features.
• Strong IAM and security expertise, including SSO/SCIM, RBAC, service principals, secrets management, audit logging, and least-privilege design.
• Cloud platform proficiency (AWS preferred), including IAM, networking, object storage security, logging/monitoring, encryption, and cross-account access.
• Experience with automation and DevOps practices using APIs, CLI tools, infrastructure-as-code (e.g., Terraform), CI/CD pipelines, Git integrations, and Databricks Asset Bundles.
• Solid data platform and lakehouse knowledge, including Delta Lake, storage/compute separation, SQL performance tuning, and data engineering fundamentals (Python/Scala familiarity).
• Experience implementing data governance, metadata, lineage, classification, and retention controls in regulated environments (e.g., FedRAMP, HIPAA, SOC 2).
• Strong communication and stakeholder management skills, including operational reporting, service-level definition, and vendor coordination.
• Per our client contract, candidates must be US Citizens and be able to pass the background check.  

Responsibilities

• Build & Innovate: Design, develop, and customize solutions using Power Apps, Power Automate, Power BI, and Dataverse.

• Solve Problems Creatively: Translate complex business requirements into elegant, user-friendly applications and workflows.

• Be the Bridge: Collaborate with business stakeholders and IT to ensure solutions align with both user needs and enterprise architecture.

• Optimize & Scale: Continuously improve existing apps, automate processes, and unlock new capabilities across the organization.

• Stay Ahead of the Curve: Research and implement new features, connectors, and capabilities within the Power Platform ecosystem.

Qualifications

• Must be local to the DC area.

• Hands-on experience developing apps and workflows in Power Apps (Canvas & Model-driven), Power Automate, Power Shell, and Power Pages, Azure Automation and integrating with Dataverse or SharePoint.

• Experience and familiarity with AI Agents - Copilot Studio and Azure AI, as well as Microsoft Dynamics 365 or Microsoft 365.

• Familiarity with Power BI dashboards and storytelling through data.

• A knack for simplifying the complex—you can turn messy processes into intuitive, automated solutions.

• Have obtained Microsoft Certifications, preferred PL-400 and/or PL-600

Why Join?

• You’ll have the freedom to experiment, prototype, and bring ideas to life—creativity is encouraged.

• Work in a collaborative environment where your solutions directly impact the way people work every day.

• Opportunities to grow your technical expertise and pursue certifications with support.

• Competitive compensation, benefits, and a work culture that values balance as much as output.

Ready to Build Smarter?

If you’re passionate about empowering people with technology and thrive on solving puzzles with real-world impact, we’d love to hear from you. Apply today and help redefine what’s possible with Microsoft Power Platform for our client.

This role is hybrid in Washington, DC, for local candidates and remote for non-local candidates. Per our client contract, candidates must be US Citizens or Green Card Holders. 

Responsibilities

• Develop and maintain platform monitoring and alerting capabilities, operational dashboards, and system health checks; manage and update runbooks and operational procedures.

• Provision, configure, and administer AWS GovCloud infrastructure components supporting EDP environments, including networking, compute, storage, IAM, and logging/monitoring services.

• Establish and sustain standardized “secure-by-default” configurations in alignment with agency security requirements, including baseline hardening, patch coordination, and configuration management.

• Manage and support cloud services for data and analytics platforms, including storage integrations, encryption/KMS implementations, secure service endpoints, and VPC architectures.

• Oversee operational monitoring and alerting, system health checks, runbooks, and incident response activities in collaboration with platform and security teams.

• Administer change management processes for system upgrades, feature deployments, configuration updates, and integration modifications; document impact assessments and rollback strategies.

• Implement and maintain audit logging and access/event visibility controls; support security assessments and evidence requests.

• Configure and manage logging and audit mechanisms (e.g., CloudTrail/CloudWatch patterns) and assist with evidence collection for security and compliance initiatives.

• Partner with network and security stakeholders to implement secure networking architectures, including private connectivity, egress restrictions, and firewall/proxy controls.

• Design, deploy, and manage POC environments (isolated accounts/VPCs as applicable), ensuring repeatability, cost management, and proper decommissioning.

• Collaborate with cloud and network teams to enforce secure connectivity standards and guardrails, including private connectivity models, egress controls, and firewall/proxy requirements.

• Establish and enforce cost governance measures, including cluster policies, auto-termination settings, scheduling controls, workload sizing standards, and capacity planning practices.

• Analyze usage and cost data to provide optimization recommendations and mitigate waste drivers such as idle compute resources, oversized clusters, and inefficient jobs.

• Automate platform administration and configuration through APIs, CLI tools, and Infrastructure as Code (e.g., Terraform) to minimize manual drift and enhance consistency.

• Maintain comprehensive platform documentation, including configuration baselines, security and governance standards, onboarding materials, and troubleshooting guides.

• Oversee third-party integrations and ecosystem connectivity, including BI tool integrations (e.g., Power BI) and external metadata catalog connections.

• Perform capacity planning and scalability assessments, forecasting concurrent user and workload growth, defining scaling strategies, and proactively allocating resources during peak demand.

• Support user onboarding and enablement efforts, including onboarding processes for new users and teams, training coordination, workspace access provisioning, and development of self-service documentation and guides.

Qualifications

• Bachelor’s degree in Computer Science, Business Administration, Mathematics, Engineering, or a related field; or equivalent practical experience.

• Minimum of 5 years of experience in integration, systems analysis, or programming within cloud environments.

• Minimum of 5 years of experience developing systems requirements and design specifications.

• At least seven years of demonstrated experience developing software across full Software Development Lifecycles (SDLCs), including DevOps, Agile, Lean, Iterative, and Waterfall methodologies.

• Experience designing, deploying, and migrating secure and maintainable systems across Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) environments.

• Experience implementing DevOps practices, CI/CD pipelines, containers, and related cloud deployment best practices.

• Experience working with Amazon Web Services (AWS), Microsoft Azure, or ServiceNow.

• At least 3 years of experience building AWS infrastructure using Terraform and developing CI/CD pipelines, preferably using Azure DevOps or GitLab.

• Strong AWS expertise, including IAM roles and policies, object storage security patterns, VPC networking fundamentals, and logging/monitoring integrations.

• Hands-on experience with AWS security and networking services, including PrivateLink, Secrets Manager and Systems Manager integrations, CloudWatch/CloudTrail, S3 bucket policies, cross-account access patterns, and KMS encryption key management.

• Proficiency in Identity and Access Management concepts, including SSO, SCIM provisioning, group-based RBAC, service principals, and least-privilege design.

• Strong understanding of security fundamentals, including secrets management, secure connectivity, audit logging, access monitoring, and evidence-ready operations.

• Understanding of cloud federation technologies such as SAML, OAuth, and OpenID Connect for enterprise and public-facing systems.

• Familiarity with government cloud compliance frameworks such as FedRAMP and FISMA.

• Strong automation skills using Infrastructure as Code (IaC), including Terraform, CLI tools, and REST APIs to enable repeatable configuration and environment promotion.

• Proficiency in at least one high-level programming language such as Python, Ruby, or Go.

• Experience transitioning legacy systems to cloud-ready architectures.

• Understanding of cloud-based architectures, including web/application servers, caching, load balancers, and storage services.

• Experience with networking fundamentals, including route tables, access control lists, firewalls, NAT, HTTP, DNS, IP, and the OSI model.

• Familiarity with stateless system design and cloud-ready application best practices.

• Ability to evaluate new technologies for alignment with current infrastructure architecture.

• Strong troubleshooting and problem-solving skills with clear communication during incidents and change activities.

Responsibilities

• Proactively identify, prospect, and engage new business opportunities within a protected territory

• Independently set and manage your own meetings and sales pipeline

• Execute outbound sales activities including cold calling, email outreach, and in-person meetings

• Build relationships with key decision-makers and uncover client needs related to Microsoft solutions and managed services

• Qualify opportunities and hand off engaged prospects for solution alignment and close

• Consistently meet or exceed appointment-setting and revenue-related goals

• Maintain accurate activity and pipeline tracking in CRM tools

Qualifications

• 3–5 years of successful appointment-setting and new business development experience

• Proven track record as a hunter in an outside or field sales environment

• Strong prospecting, cold outreach, and relationship-building skills

• Ability to work independently with minimal oversight

• Comfortable operating without provided leads - this role requires full-cycle outbound effort

• Excellent communication, presentation, and organizational skills

• Experience selling MSP services, IT services, or Microsoft solutions (M365, Azure, security, etc.)

• Familiarity with B2B technology sales environments

This role requires four (4) days onsite in Springfield, VA.  Per our client contract, candidates must be U.S. Citizens or Green Card Holders.

Responsibilities

• Support execution of the safety roadmap by translating strategic priorities into practical, scalable safety programs.
• Develop and enhance foundational safety elements, including policies, procedures, hazard identification, job safety analysis (JSA), and high-risk work controls.
• Serve as a subject matter expert on regulatory and industry standards (OSHA, DOT, NFPA, and utility safety requirements).
• Provide targeted field engagement to validate program effectiveness and support operational alignment.
• Lead or support incident investigations using root-cause methodologies and ensure corrective actions address systemic gaps.
• Support regulatory compliance activities, audits, contractor safety oversight, and continuous improvement efforts.

Qualifications

• Strong knowledge of safety management systems, hazard recognition, risk assessment, and incident investigation.
• Proven experience improving safety programs in complex, high-risk operational environments.
• Ability to influence leaders and teams through collaboration and technical expertise.
• 5–10 years of safety experience in utilities, energy, critical infrastructure, or industrial operations.
• Bachelor’s degree in a related field or equivalent industry, military, or public safety experience.

Preferred (Not Required)

• Safety certifications such as CSP, ASP, CHST, or CUSP.
• Emergency management or incident investigation certifications.
• Experience with safety management systems, incident tracking tools, and reporting platforms (e.g., Power BI, Smartsheet).

Qualifications

• Bachelor’s degree in Accounting or similar
• CPA required
• 3 years of hands-on small business accounting/tax experience
• Excellent attention to detail
• Understanding of Outsourced Accounting/General Ledger

Responsibilities

• Lead or support Workday implementations, enhancements, and integrations
• Collaborate with HR, Finance, and IT stakeholders to design and configure Workday modules (HCM, Financials, Time Tracking, etc.)
• Perform functional and technical analysis of business requirements and translate into Workday solutions
• Conduct system testing, user acceptance testing (UAT), and issue resolution
• Provide post-implementation support, training, and documentation
• Ensure compliance with federal security and data governance standards

Qualifications

• Active security clearance (Secret or higher)
• Workday certification in one or more modules (HCM, Payroll, Financials, Time Tracking, etc.)
• 5+ years of experience in Workday implementation or support roles
• Proven ability to gather requirements and translate them into scalable Workday configurations
• Experience supporting Workday in a federal or government contracting environment
• Strong communication, stakeholder management, and analytical skills

Preferred Skills:

• Experience working within a government or regulated industry
• Familiarity with Agile project methodologies
• Workday Studio or integration experience is a plus
• Ability to obtain additional clearance if needed