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Service Desk Team Lead

Washington, DC 20530

Posted: 09/22/2023 Telecommute: Hybrid Specialty: Network / Systems / Infrastructure Job Number: 11971 Employment Type: Contract to Hire

Job Description

Our client is a leading Federal Integrator, they provide a pioneering vision to the Federal Government through bold ideas and outcomes.  They have a contract opportunity for a Service Desk Team Lead to join a project responsible for collecting debts owed to the U.S. Government. In this role, you will manage the Operations & Maintenance teams in a variety of support functions for a financial case management system.


Work is being performed on a mostly remote schedule with one week a quarter on-site at the Washington D.C. office.  Per our Federal Government Contract, you must be a U.S. Citizen with the ability to obtain a Public Trust clearance.


  • Lead a matrixed team to develop and deploy defect and minor enhancement releases across Analytics, UFMS, and Pega applications
  • Oversee a Help Desk team in responding to user requests
  • Collaborate with team members, stakeholders, and external agencies to plan, coordinate, and execute projects
  • Manage defects and CRs to track and improve quality via automated process improvements
  • Work with clients daily to manage the scope of releases, identify and resolve risks/issues, and ensure SLAs are met


  • Bachelor’s or equivalent degree required
  • 7+ years of experience as a Service Desk Team Lead delivering service excellence
  • Client Relationship Management expertise
  • Solid Problem Management and resolution while managing a service desk team
  • Per our Federal Government Contract, you must be a U.S. Citizen with the ability to obtain a Public Trust clearance

Job Requirements

4 Reasons to Join The Squires Group, Inc.:
1. Our Commitment to You - We offer competitive pay, multi-year projects, and a list of exciting clients.
2. Work-Life Balance - We work hard; we work smart and have quality time for family and "life."
3. Golden Rule - We treat our consultants the way we want to be treated: with integrity, professionalism, and trust.
4. We Care About You – We help you meet your career goals and continuously support your efforts in the field.


Check out our Referral Program!

If you see a position posted by The Squires Group and know the perfect person for the job, please send us your referral. For more information on our Referral Program, go to


The Squires Group, Inc. is an Equal Opportunity/Affirmative Action Employer.


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The Squires Group, Inc. is an Equal Opportunity Employer M/F/Vets/Disabled.