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Queue Manager, Senior

Columbia, MD 21046 | Contract

Post Date: 05/22/2018 Job ID: 8134 Specialty: IT Infrastructure

The Squires Group is staffing for an exciting long-term project located in the Fort Meade, MD area.  We currently have multiple openings for Senior Queue Managers.  As a Senior Queue Manager, you will drive the activities around managing and governing ITSM processes in support of a large IT service contract for the Federal Government.  This is a 5-year program, and, per our Federal Government Contract, candidates must be US Citizens with an active TS/SCI FS Poly clearance.

Responsibilities

  • Understand foundational concepts and navigate the relationships between ITSM processes, ITSM process requirements, and business/IT management needs that span multiple ITSM processes
  • Lead the efforts to gather and create ITSM process requirements or process improvements
  • Lead design and/or coordination of workflows that implement the ITSM processes
  • Act as the supportive source of knowledge for a ITSM processes
  • Lead the analysis and recommendations for ITSM process cost saving opportunities
  • Lead and support analysis of ITSM process execution, efficiency, effectiveness, and process management activities
  • Lead the appropriate ITSM process boards and committees
  • Drive the day-to-day activities to ensure the accuracy, governance, and maintenance of ITSM processes
  • Lead the escalation / communication of risks and issues as appropriate
  • Support the communication and training of ITSM processes to operational and engineering team

Qualifications

  • 16 years of experience (may include a combination of program or project management and education: Masters = 6 years of experience; Bachelors = 4 years of experience)
  • Bachelor’s degree in Computer Science or related discipline
  • Vast knowledge with the related ITSM processes and policies
  • Working knowledge of workflow tools; e.g. ServiceNow
  • ITIL v3 Foundations Certification is a huge plus
  • Per our Federal Government Contract, candidates must be US Citizenswith an active TS/SCI FS Poly clearance

 

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4 Reasons to Join The Squires Group, Inc.:

  1. Our Commitment to You - We offer competitive pay, multi-year projects and a list of exciting clients.
  2. Work-Life Balance - We work hard, we work smart and have quality time for family and "life."
  3. Golden Rule - We treat our consultants the way we want to be treated: with integrity, professionalism and trust.
  4. We Care About You – We help you meet your career goals and continuously support your efforts in the field. 

The Squires Group, Inc. is an Equal Opportunity/Affirmative Action Employer


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The Squires Group, Inc. is an Equal Opportunity Employer M/F/Vets/Disabled.