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Help Desk Specialist

Ft. Meade, MD | Contract

Post Date: 07/16/2018 Job ID: 8818 Specialty: IT Infrastructure

The Squires Group has an incredible opportunity to work on a Federal Project located in the Fort Meade, MD area. Help Desk Specialists are needed for this PeopleSoft Applications Federal Financial/Supply Chain implementation.  This is a long-term project where you will provide ongoing technical support, offer one-on-one end-user training, and quickly triage and pass complex problems on to higher-level support for resolution.  This role could be a stepping-stone to other positions on the program such as Functional Analyst and Network Admin positions. 

 

Our client is one of the nation’s top-tier consulting firms, with a focus on strategy/ IT solutions.  They are a member of Fortune Global 500 list for 15 consecutive years. Per our Federal Government Contract, consultants must be U.S. Citizens, with a Top Secret/SCI Full Scope poly level clearance.

Responsibilities

  • Guide users through step-by-step solutions in a call center environment.
  • Communicate technical solutions in a clear, user-friendly, and professional manner
  • Advise users of changes in procedures
  • Must be available to work shifts of 6:00am-2:30pm or 9:30am-6:00pm

Qualifications

  • 3+ years of hands-on IT experience, including experience troubleshooting and supporting Information Technology Enterprise Applications
  • Experience interfacing with clients and customers, and handling sensitive issues
  • Experience in troubleshooting and supporting PeopleSoft applications
  • Certified PeopleSoft training (minimum of PeopleSoft Financials training)
  • Proficiency with PC hardware, standard software, and specialized applications
  • Microsoft Office suite expertise
  • Experience and understanding of the general IT infrastructure and PeopleSoft applications and architecture
  • Strong communication, analytical skills, and detail oriented
  • Certified PeopleSoft training is a plus!
  • Per our Federal Government Contract, candidates must be U.S. Citizens, with a Top Secret/SCI Full Scope poly level clearance 

A Thousand Reasons to Give Referral Program:

Refer a friend, and you both can earn $1,000 if we place them in a new job opportunity! If you see a position posted by The Squires Group and know the perfect person for the job, please click here to send us your referral.

 

4 Reasons to Join The Squires Group, Inc.:

  1. Our Commitment to You - We offer competitive pay, multi-year projects and a list of exciting clients.
  2. Work-Life Balance - We work hard, we work smart and have quality time for family and "life."
  3. Golden Rule - We treat our consultants the way we want to be treated: with integrity, professionalism, and trust.
  4. We Care About You – We help you meet your career goals and continuously support your efforts in the field.

The Squires Group, Inc. is an Equal Opportunity/Affirmative Action Employer.


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The Squires Group, Inc. is an Equal Opportunity Employer M/F/Vets/Disabled.