The Squires Group is currently seeking several Franchise Directors for our client near Harrisburg, PA.  Join the ranks of an international leader in the thriving $89+ billion janitorial services industry, catering to a diverse range of businesses. The potential client base is vast, making every business a prospective opportunity.

In this role, you will provide initial and ongoing training and customer service support while upholding and delivering on company standards and acting as a liaison between the customer and business owner. You'll take on the role of managing and expanding the sales team, overseeing operations, and nurturing the growth of the franchise base. If you are cool/calm/collected when faced with adversity/stressful situations and find yourself up for this challenge, we invite you to apply!

Responsibilities

• Responsible for developing relationships with national account and local vendors while using them as a resource to train and consult with the franchise owners.
• Evaluate and assist in resolving the customers’ concerns as it relates to the company’s services.
• Conduct initial walk through and / or review of new customer properties in preparation for the offering and selling of the commercial cleaning contract
• Develop and maintain constructive and effective relationships with Franchised Business owners and evaluate their developmental needs by conducting business development meetings.
• Proactively identify and assist Franchised Business Owners in the resolution of their customer’s issues to help ensure customer satisfaction and adherence to brand integrity.
• Act as a liaison between our Franchised Business Owners and their customers. And, when needed, assist both parties towards resolving conflict.
• Document appropriate records and business forms for both our Franchised Business Owners and their customers.
• Fully understand the operation of, and instruct and demonstrate the use of, key janitorial equipment and chemical supplies used by our Franchised Business Owners.
• Assist the Franchised Business Owner in selling additional services (increases in frequency or scope of work, floor care services, etc.) to current and new customers
• Sell supplies (toiletries, towels, hand soaps, etc.) to current and new customers.
• Make customer service calls to customer accounts to verify service satisfaction and address concerns when necessary.
• Send emails to a segment of the customer base monthly in an effort to receive a rating on the quality of the franchise owner’s service.
• Participate in, and assist with, weekly staff meetings and daily operations meetings. Verify and perform inventory count at month end.

Qualifications

• 2+ years of customer service, sales or training experience
• College degree is recommended but not required
• Strong ethics and values - adhering to an appropriate and effective set of core values and beliefs.
• Previous commercial cleaning services experience a plus, or is comfortable learning new industry, company, product, or technical knowledge
• Ability to effectively provide direction and advice to customers and Franchise Business Owners.
• Ability to read and interpret documents, such as technical data, safety rules, operating and maintenance instructions and procedure manuals.
• Ability to effectively train, consult, and provide direction and advice to Franchised Business Owners.
• Strong customer service orientation
• Professional appearance, demeanor and attention to detail
• Ability to network across the Company effectively and maintain working relationships with team members
• Strong planning, organizational and time management skills
• Consistently reliable attendance
• Proficiency in computer skills not limited to, but including Microsoft Office, Outlook, Word and Excel
• Must have the ability to multi-task effectively

Check out our Referral Program!
The Squires Group will pay you for every qualified professional that you refer and we place. If you see a position posted by The Squires Group and know the perfect person for the job, please send us your referral. For more information, go to https://bit.ly/squiresreferral.

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