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The Squires Group is seeking a highly motivated and detail-oriented Customer Service Representative to provide front-line support to utility customers in our client’s Washington, DC office. The ideal candidate will have a strong background in customer support, excellent interpersonal skills, and preferably experience working in or with SAP environments. This is an exciting opportunity to support a high-visibility client while working with a dynamic team.

This role is onsite in Washington, DC.  Per our client contract, candidates must be U.S. Citizens or Green Card Holders.

Responsibilities

• Serve as the primary point of contact for client inquiries, providing prompt and courteous service in person, via phone, and email.
• Manage and resolve customer issues by researching problems, identifying root causes, and providing effective solutions.
• Accurately document all customer interactions and maintain up-to-date records in internal systems.
• Coordinate with internal departments to escalate and resolve service-related issues.
• Maintain professional communication and uphold client service standards at all times.
• Support ongoing operational needs including scheduling, front desk coordination, and visitor management.
• Assist with basic SAP navigation or data input tasks, if applicable, in support of departmental processes.
• Perform administrative support tasks and contribute to special projects as needed

Qualifications

• Minimum of 2 years of customer service or administrative experience
• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• Prior experience working in a customer-facing role (corporate or public sector preferred).
• Familiarity with SAP systems or previous experience supporting teams using SAP is a plus
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• W2 Hourly rate: $18 - $24. Rate is based on experience, qualifications, location, and certifications, and is subject to change at any time.
  

• Benefits may include paid time off (PTO), medical, dental, and vision coverage, life insurance, long-term disability insurance, a 401(k) plan, and more.

4 Reasons to Join The Squires Group, Inc.:
1. Our Commitment to You - We offer competitive pay, multi-year projects, and a list of exciting clients.
2. Work-Life Balance - We work hard; we work smart and have quality time for family and "life."
3. Golden Rule - We treat our consultants the way we want to be treated: with integrity, professionalism, and trust.
4. We Care About You – We help you meet your career goals and continuously support your efforts in the field.
 
Check out our Referral Program!
The Squires Group will pay you for every qualified professional that you refer and we place. If you see a position posted by The Squires Group and know the perfect person for the job, please send us your referral. For more information, go to https://bit.ly/squiresreferral.

The Squires Group, Inc. is an Equal Opportunity/Affirmative Action Employer.

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