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AWS Connect Engineer/Developer, Senior-Level

Baltimore, MD 21244

Posted: 07/16/2024 Telecommute: Fully Remote Specialty: Network / Systems / Infrastructure Job Number: 12401 Employment Type: Direct Hire

Job Description

We are seeking a Senior AWS Connect Engineer/Developer to join our client’s team in Woodlawn, MD. In this role, you will design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes. This direct-hire role is located in Woodlawn, MD.  Remote candidates may be considered.   


Per our client contract, candidates must be U.S. Citizens or Green Card Holders, eligible to obtain a Public Trust clearance. The candidate must be willing to wait for the 4-to-6-week clearance process.


  • Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
  • Support and enhance existing processes based on new requirements or upgrades.
  • Facilitate requirements gathering, review and document requirements.
  • Design and develop solutions within the ServiceNow environment.‚Äč


  • Bachelor’s Degree AND 7 years of relevant experience
  • Fluency in AWS Connect design and development principles, with the ability to develop enterprise business solutions that leverage industry processes and best practices.
  • 7 years of experience working with large enterprise framework
  • 7 years of hands-on experience working with AWS Cloud platform
  • 3 years of hands-on experience working with Amazon Connect
  • 3 years of experience using Node.js, Python or Java for development
  • 3 years of experience in designing call routing & messaging
  • Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
  • Knowledge and experience with integrating Pega workflows with CCaaS.
  • Knowledge and experience of building reports and dashboards preferably with Tableau.
  • Solid AWS Cloud and AWS Connect Developer experience.
  • Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
  • Experience with process flow documentation creation.


Preferred Qualifications:

  • Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
  • Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
  • Prior Federal government experience.

Job Requirements

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Meet Your Recruiter

Julie Kreidel
Director of Recruiting

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The Squires Group, Inc. is an Equal Opportunity Employer M/F/Vets/Disabled.