Our client is one of the leading utility companies in the Washington, DC Metro area. They are looking for someone to lead their team supporting key stakeholders in the Growth and Customer Experience realm. As the Customer Experience Apps Manager, you will be responsible for the ongoing engagement, management of demand backlogs, and delivery of digital sustainment services, ensuring those processes serve current business needs, and evolve and mature into modern delivery methodologies. This is a “roll up your sleeves” position, where you’ll actively engage with customers and employees to achieve the desired results.

This direct-hire role is located in Springfield, VA, and is your opportunity to work in a dynamic, fast-paced, and challenging organization that is highly focused on results. Don’t let this pass you by! Per our client contract, candidates must be Green Card holders or U.S. Citizens.

Responsibilities

• Help businesses transform by leveraging technology to accelerate value delivery across the firm
• Maintain a stable application landscape supporting business operations, while driving integration and efficiencies across various business units
• Establish and maintain a process for regular Digital alignment with US Utilities’ stakeholders, ensuring a broad understanding of business strategies, activities, drivers, requirements, solutions & alternatives being considered
• Oversee your team’s process to manage & prioritize business needs and consolidate sustainment demand across Utilities, maintaining product backlogs that reflect the current organizational priorities and bringing visibility to the resource requirements necessary to achieve our objectives
• Lead Digital efforts for your area of domain expertise to plan and deliver sustainment initiatives, ensuring resources are aligned accordingly, and management of expectations for what can reasonably be delivered is achieved
• Coordinate delivery of Digital services across your area of responsibilities by our outsourcing service providers, ensuring value is realized from the contracted delivery services
• Ensure your team integrates with Digital architecture & planning functions for any strategic demand needs that may require high levels of funding, architectural oversight, etc.
• Ensure integration with Program Delivery & Execution functions, helping to guarantee successful delivery of new projects or initiatives and then transition these projects from delivery to sustainment mode.
• Lead application operations support, testing, and issue resolution
• Oversee the conduct of Root Cause Analysis in response to incidents, ensuring a continuous learning and improvement environment is maintained
• Establish processes for risk identification and mitigation across the application portfolio, ensuring continuous improvement in our Digital risk posture

Qualifications

• Bachelor’s degree required; Master’s degree preferred
• 5 – 10 years of experience leading Digital teams at scale and supporting applications and infrastructure operations
• Experience supporting Growth and Customer Experience business partners delivering Above Ground, Below Ground, Asset Management, Work Management, Field Operations & Dispatch support
• Experience operating in or transitioning applications to the cloud
• Extensive experience in application or infrastructure outsourcing relationships, contract management & service delivery, including concepts for how to prevent value leakage from contracted relationships
• Knowledge and experience managing teams using or transitioning to, modern delivery frameworks, including Agile, SCRUM, or DevOps
• Knowledge and experience using data to gain insights that drive favorable business outcomes
• Leadership expertise
• Excellent organizational and prioritization skills
• Per our client contract, candidates must be Green Card holders or U.S. Citizens

Preferred Qualifications:

• Business experience in gas or electric utility operations
• Azure Cloud experience
• Experience managing ERP solutions, including SAP

Check out our Referral Program!
The Squires Group will pay you up to $3000 for every qualified professional that you refer and we place. If you see a position posted by The Squires Group and know the perfect person for the job, please send us your referral. For more information, go to https://bit.ly/squiresreferral.